Terms & Conditions

1. Introduction

Welcome to Swiftserve Group LTD's Website ("Website"). These Terms and Conditions govern your use of the services provided by Swiftserve Group LTD ("Swiftserve") through its Website, accessible at https://www.swiftservegroup.co.uk/. By accessing or using the Website, which includes but is not limited to browsing, making bookings, or interacting with any content or features available on the Website, you agree to be legally bound by these Terms and Conditions.

It is important that you read these Terms and Conditions carefully before using the Website. If you do not agree with any part of these Terms and Conditions, you must not use the Website or avail yourself of any services offered therein. Your use of the Website constitutes your acceptance of these Terms and Conditions and forms a legally binding agreement between you and Swiftserve.

2. Services Offered

Swiftserve specialises in providing comprehensive advertising services for plumbing and drainage works across the United Kingdom. Through the Website, Swiftserve facilitates the connection between customers seeking plumbing and drainage services and qualified subcontractors capable of performing the required work.

Upon booking a job through the Website, Swiftserve acts as an intermediary, leveraging its network to engage a nearby subcontractor with the necessary expertise and resources to perform the requested work efficiently and effectively. Swiftserve coordinates the scheduling and logistics to ensure prompt and reliable service delivery to its customers.

3. Contractual Relationship

By booking a job through the Website, you acknowledge and agree that Swiftserve acts solely as an intermediary facilitating the arrangement between you, the customer, and the subcontractor engaged to perform the requested work. Swiftserve does not enter into a direct contractual relationship with you or the subcontractor for the provision of plumbing and drainage services.

Swiftserve's role is strictly limited to facilitating the arrangement between you and the subcontractor. While Swiftserve may assist in scheduling and coordinating the services, it does not assume any responsibility for the quality, timeliness, or outcome of the services provided by the subcontractor.

As such, any disputes or claims arising from the services rendered by the subcontractor must be addressed directly between you and the subcontractor, without involving Swiftserve.

4. Payment Terms

Swiftserve will collect payment from you for the services rendered. Swiftserve acts as an Escrow service, holding the funds until the work has been completed to your satisfaction.

As part of the booking process on the Website, you authorise Swiftserve to securely hold the payment in Escrow until the subcontractor has successfully completed the agreed-upon services. This Escrow arrangement provides both parties with added security and ensures that payment is released only upon satisfactory completion of the work.

Once you confirm that the services have been completed to your satisfaction, Swiftserve will release the payment to the subcontractor. In the event of any disputes or issues regarding the quality or completion of the work, Swiftserve will work with both parties to resolve the matter fairly and efficiently.

5. Information on the Website

The information provided on the Swiftserve Website is for general informational purposes only. While we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. In no event will Swiftserve be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Swiftserve Website.

Through the Swiftserve Website, you are able to link to other Websites that are not under the control of Swiftserve. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Swiftserve Website up and running smoothly. However, Swiftserve takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.

6. User Content

The Swiftserve Website may allow users to submit, post, or upload content, including but not limited to text, images, videos, and other materials ("User Content"). By submitting User Content to the Swiftserve Website, you grant Swiftserve a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the operation of the Swiftserve Website and its services.

You acknowledge and agree that you are solely responsible for any User Content you submit to the Swiftserve Website. You represent and warrant that you have all necessary rights, licences, and permissions to grant the foregoing licence to Swiftserve with respect to your User Content.

You further agree that your User Content will not violate any applicable laws or regulations, infringe upon the rights of any third party, or contain any defamatory, offensive, or unlawful material. Swiftserve reserves the right to remove or disable access to any User Content that violates these Terms and Conditions or is otherwise objectionable, at its sole discretion.

Swiftserve does not endorse or control any User Content submitted to the Website, and therefore cannot guarantee the accuracy, integrity, or quality of such content. You acknowledge and agree that any reliance on User Content submitted by other users is at your own risk.

7. Acceptable Use

You agree to use the Swiftserve Website and its services in accordance with these Terms and Conditions and all applicable laws and regulations. You further agree not to:

1. Use the Website in any way that violates any applicable laws or regulations, or infringes upon the rights of others.
2. Use the Website to engage in any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable conduct.
3. Use the Website to transmit or distribute any material that contains viruses, malware, spyware, or other harmful computer code.
4. Use the Website to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
5. Use the Website to collect or store personal data about other users without their consent.
6. Interfere with or disrupt the operation of the Website or its services, or attempt to gain unauthorised access to any systems or networks connected to the Website.
7. Use any automated means, such as bots or scripts, to access or interact with the Website, unless expressly authorised by Swiftserve.

Swiftserve reserves the right to investigate and take appropriate legal action against any violations of this Acceptable Use clause, including, without limitation, removing or disabling access to any content, terminating or suspending user accounts, and reporting any unlawful conduct to law enforcement authorities.

8. Disclaimer of Warranties

The Swiftserve Website and its contents are provided on an "as is" and "as available" basis. Swiftserve makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Website or its contents for any purpose.

To the fullest extent permitted by law, Swiftserve disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and compatibility.

Swiftserve does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components.

Furthermore, Swiftserve does not warrant or make any representations regarding the use or the results of the use of the materials on the Website in terms of their correctness, accuracy, reliability, or otherwise.

You acknowledge and agree that any reliance on the Website or its contents is at your own risk.

9. Liability

Swiftserve shall not be liable for any damages, losses, or injuries arising from the services provided by subcontractors engaged through the Website.

By using the services offered by Swiftserve, you acknowledge and accept that Swiftserve shall not be held responsible for any such damages, losses, or injuries. This limitation of liability extends to any claims, demands, or actions arising from or related to the services provided by subcontractors engaged through the Website.

Nothing in these Terms and Conditions shall limit or exclude Swiftserve's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Swiftserve, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or demands, including without limitation legal fees and costs, arising out of or in any way connected with:

1. Your use of the services provided by Swiftserve;
2. Any breach or violation of these Terms and Conditions;
3. Any violation of applicable laws, regulations, or third-party rights; or
4. Any dispute or issue arising between you and the subcontractor engaged through the Website.

You agree to cooperate fully in the defence of any such claim, and Swiftserve reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you.

11. Intellectual Property Rights

The content, design, and functionality of the Swiftserve Website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software (collectively referred to as "Content"), are the exclusive property of Swiftserve or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, revocable, non-transferable licence to access and use the Swiftserve Website and its Content for personal, non-commercial purposes only. This licence does not grant you any rights to ownership or intellectual property rights in the Swiftserve Website or its Content.

Except as expressly provided herein, you may not modify, reproduce, distribute, transmit, display, perform, publish, licence, create derivative works from, or sell any Content obtained from the Swiftserve Website without the prior written consent of Swiftserve.

You agree not to use the Swiftserve Website or its Content for any unlawful purpose or in any manner that infringes the rights of Swiftserve or any third party. Any unauthorised use of the Swiftserve Website or its Content may violate copyright, trademark, and other applicable laws and could result in civil and criminal penalties.

12. Privacy Policy

Swiftserve is committed to protecting the privacy and security of your personal information. Our Privacy Policy explains how we collect, use, and disclose your personal data when you use our Website and services. By using the Swiftserve Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

Please review our Privacy Policy carefully to understand how we handle your personal data and your rights regarding your information.

[Link to Privacy Policy]

13. Termination

Swiftserve reserves the right to terminate or suspend your access to the Swiftserve Website and services at any time, without prior notice, for any reason or no reason, including but not limited to violation of these Terms and Conditions, breach of applicable laws, or conduct that Swiftserve, in its sole discretion, deems to be inappropriate or harmful.

Upon termination or suspension, your right to access the Swiftserve Website and use our services will cease immediately. You acknowledge and agree that Swiftserve shall not be liable to you or any third party for any termination or suspension of your access to the Swiftserve Website or services.

All provisions of these Terms and Conditions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. The termination of your access to the Swiftserve Website shall not affect any rights or obligations accrued prior to such termination, including any payment obligations.

14. Amendments

Swiftserve reserves the right to amend or modify these Terms and Conditions at any time, with or without notice to you. Your continued use of the Swiftserve Website following any changes to these Terms and Conditions constitutes acceptance of those changes.

It is your responsibility to review these Terms and Conditions periodically for any updates or changes. If you do not agree to any modifications to these Terms and Conditions, you must cease using the Swiftserve Website.

15. Contact Information

If you have any questions, concerns, or enquiries regarding our services or these Terms and Conditions, please don't hesitate to contact us using the following information:

Phone: 01284 245 229

Email: info@swiftserve.co.uk

Additionally, if you prefer, you may request a call back here.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.